Refund Policy
Effective Date: February 15, 2026
Last Updated: February 15, 2026
1. General Refund Policy
Due to the nature of cannabis products and state legal requirements, most sales on ZAPPAY are final. Cannabis products cannot be returned or exchanged once delivered, except in the limited circumstances outlined below.
By making a purchase on ZAPPAY, you acknowledge and agree to this Refund Policy.
2. Refundable Situations
Refunds are only available in the following circumstances:
Damaged Products
If your product arrives damaged or in unusable condition:
- Contact us within 24 hours of delivery
- Provide photos of the damaged product and packaging
- Do not open or use the damaged product
- We will issue a full refund or replacement
Wrong Items Delivered
If you receive the wrong product or incorrect quantity:
- Contact us within 24 hours of delivery
- Provide your order number and photos of the incorrect items
- We will arrange for return and issue a full refund or send the correct items
Quality Issues
If your product has quality issues such as mold, contamination, or does not match the lab-tested specifications:
- Contact us within 48 hours of delivery
- Provide photos of the quality issue
- We will investigate with the farmer and issue a refund if the claim is valid
- Product may need to be returned for inspection
Farmer Failure to Deliver (Pre-Orders)
If you pre-paid for a product and the farmer fails to deliver within the agreed timeframe:
- We will contact the farmer to resolve the issue
- If the farmer cannot fulfill the order, you will receive a full refund within 5-7 business days
- Refunds for pre-orders are processed automatically if delivery does not occur within 90 days of the expected delivery date
3. Non-Refundable Situations
Refunds are NOT available in the following circumstances:
Opened or Used Products
- Once a product has been opened, used, or consumed, it cannot be refunded
- Cannabis products are perishable and cannot be resold for health and safety reasons
Buyer's Remorse
- If you simply change your mind about a purchase, no refund will be issued
- Please review product descriptions carefully before purchasing
Incorrect Delivery Address
- If you provide an incorrect delivery address and the product cannot be delivered, no refund will be issued
- It is your responsibility to ensure your delivery address is accurate
Failed Age Verification at Delivery
- If you or the recipient cannot provide valid ID showing 21+ age at delivery, the product will not be delivered and no refund will be issued
- All sales require age verification as required by law
Personal Preference or Effects
- Refunds are not available if you do not like the taste, smell, or effects of a product
- Cannabis affects individuals differently; we cannot guarantee specific experiences
Pre-Paid Orders (Except Farmer Failure)
- Pre-paid orders for future cultivation are non-refundable unless the farmer fails to deliver
- By pre-paying, you agree to wait for the cultivation and delivery timeline
4. Refund Process
If you believe you qualify for a refund under this policy, follow these steps:
Step 1: Contact Customer Support
Email: [email protected]
Phone: 1-800-ZAPPAY-1
Include:
- Your order number
- Description of the issue
- Photos (if applicable)
- Preferred resolution (refund or replacement)
Step 2: Investigation
- Our team will review your request within 1-2 business days
- We may contact the farmer for additional information
- We may request additional photos or documentation
Step 3: Resolution
- If your refund is approved, you will receive confirmation via email
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method used for the purchase
Step 4: Return (If Required)
- In some cases, we may require you to return the product
- Return shipping will be provided at no cost to you
- Do not return products without prior authorization
5. Refund Timeline
- Refund Approval: 1-2 business days after request submission
- Refund Processing: 5-7 business days after approval
- Credit Card Refunds: May take an additional 3-5 business days to appear on your statement, depending on your bank
6. Partial Refunds
In some cases, we may issue a partial refund:
- If only part of your order is damaged or incorrect
- If a quality issue affects only a portion of the product
- If you and the farmer agree to a partial refund as a resolution
Partial refunds are calculated based on the affected portion of the order.
7. Replacements vs. Refunds
In some situations, we may offer a replacement product instead of a refund:
- If the same product is available from the same farmer
- If you prefer a replacement over a refund
- If the issue was due to a shipping error
Replacements are shipped at no additional cost to you.
8. Disputes with Farmers
ZAPPAY facilitates transactions between farmers and consumers. If you have a dispute with a farmer regarding product quality or delivery:
Step 1: Contact the Farmer
- Attempt to resolve the issue directly with the farmer
- Farmers are contractually obligated to provide quality products and resolve issues
Step 2: Escalate to ZAPPAY
- If the farmer does not respond or resolve the issue within 48 hours, contact ZAPPAY support
- We will mediate the dispute and work toward a resolution
Step 3: ZAPPAY Resolution
- ZAPPAY reserves the right to make final decisions on refunds and disputes
- If a farmer repeatedly fails to meet quality standards, they may be removed from the platform
9. Chargebacks
Please contact us before initiating a chargeback with your credit card company.
If you initiate a chargeback without first attempting to resolve the issue with ZAPPAY:
- Your account may be suspended or terminated
- You may be banned from future purchases
- We will provide documentation to your credit card company to dispute the chargeback
We are committed to resolving issues fairly and quickly. Chargebacks should be a last resort.
10. Platform Commission Refunds
The 5.2% platform commission charged by ZAPPAY is non-refundable, even if a product refund is issued. This fee covers:
- Payment processing costs
- Platform maintenance and security
- Compliance verification
- Customer support
Only the product cost (minus commission) will be refunded in eligible situations.
11. Taxes
If your purchase included state or local taxes, those taxes will be refunded along with the product cost, as required by law.
12. Contact Us
If you have questions about this Refund Policy or need to request a refund, contact us at:
ZAPPAY Customer Support
Email: [email protected]
Phone: 1-800-ZAPPAY-1
13. Changes to This Policy
ZAPPAY reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.
14. Summary
- Most sales are final due to the nature of cannabis products and state laws
- Refunds available for: Damaged products, wrong items, quality issues, farmer failure to deliver
- No refunds for: Opened products, buyer's remorse, incorrect address, failed age verification, personal preference
- Contact us within 24-48 hours of delivery to request a refund
- Refunds processed in 5-7 business days to original payment method
- Platform commission (5.2%) is non-refundable
By making a purchase on ZAPPAY, you acknowledge that you have read and agree to this Refund Policy.